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Are you looking to invest in a new CRM system and you're concerned about whether or not it’s worth it? Or maybe you're struggling with the one you already have. Don't worry - your concerns are justified. Plenty of others are having the same challenges. But, according to a new study, there is hope. The Sales [...]

May 08, 2019

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Every organization needs a CRM (C. Relationship Management) system, no matter how large or small that organization is. Whether the C stands for Customers, Clients, Constituents, Contributors or other Contacts, organizations need to manage their contacts and keep track of their interactions with them. So you have a CRM, excellent! However, a CRM is only [...]

Apr 24, 2019

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With active email accounts expected to hit 5.6 billion by the end of 2019, it's no wonder email is the one sales and marketing trend that just won't go away. But there's so much noise in our inboxes today. How do you stand out? For starters, avoid making these 12 mistakes guaranteed to send you straight [...]

Apr 17, 2019

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Gathering and understanding customer feedback is arguably one of the most profound ways to grow your business. Through feedback surveys, your customers are providing you with insights to improve your products and services. In addition to giving you the opportunity to constantly improve, positive feedback gives momentum to your flywheel. According to a study by [...]

Apr 08, 2019

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List Segmentation: The key to automation success One of the toughest challenges that marketers face is understanding who is in your database, how your contacts are different, and then deciding how to best market to them. The best place to start is by grouping your contacts by similar characteristics, and then building a strategy for each group. Defining [...]

Mar 26, 2019

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Microsoft launched many exciting features as a part of Embedded Intelligence in Dynamics 365 Customer Engagement. Embedded Intelligence has key capabilities– Relationship Insight, Auto Capture, and Email Engagement, which enables you to track email statistics and engage customer more timely and effectively. In this blog, we are going to uncover one of the key capabilities of Embedded [...]

Nov 15, 2018

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Speaker:  Richard diZerega, Microsoft Learn how to build a calendar assistant using Microsoft Graph, Teams and the Bot Framework. Let DNS help you As a Microsoft Certified Partner, DNS helps companies get up and running with Microsoft Dynamics. We don’t just install and configure the software – we train your staff to use it to create the reports [...]

Nov 14, 2018

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Most of us utilize Microsoft Word on a daily basis. Wouldn't it be nice for us to leave actionable notes to increase collaboration within Microsoft Word? Microsoft has started to test a new to-do feature in Word. The software maker found that a lot of people leave notes in their Word documents as placeholders to [...]

Nov 13, 2018

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Applies to: Dynamics 365 (online) versions 8.2 and 9.0 At the beginning of this year, we set out to bridge the gap between Dynamics 365 App for Outlook, the future of Dynamics 365 and Outlook integration, and the legacy Outlook add-in Dynamics 365 for Outlook. We are excited to announce the latest improvements to server-side synchronization [...]

Nov 08, 2018

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Speaker:  Raju S, Microsoft Build interactive emails for Outlook with Actionable Messages using Adaptive Cards. In this session, you will learn how to code a simple and great looking Actionable Message end-to-end. VIEW PRESENTATION Let DNS help you As a Microsoft Certified Partner, DNS helps companies get up and running with Microsoft Dynamics. We don’t just install and [...]

Nov 07, 2018

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The Dynamics 365 App for Outlook version 9.0 is has been out of preview and generally available to all customer organizations on Dynamics 365 (online) version 9.0! Dynamics 365 App for Outlook enables you to tap the power of Dynamics 365 in Outlook on the desktop, web, or phone. When Dynamics 365 App for Outlook [...]

Nov 06, 2018

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Speaker:  Henry Jerez, Microsoft It's becoming increasingly important to deploy models as close to events as possible. In this session, you'll learn how to take any model that you build and deploy it to an array of edge devices VIEW PRESENTATION Let DNS help you As a Microsoft Certified Partner, DNS helps companies get up and running with [...]

Oct 31, 2018

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A good deal has been written about customer relationship management (CRM), one-to-one marketing and event-driven marketing, and the dramatic potential of these strategies is reasonably clear to all. However, the deployment of the necessary information systems to realize the marketing nirvana of genuine customer-centered enterprises is still a good way off. There is one single [...]

Oct 30, 2018

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Many businesses are building their own mobile apps and there are many reasons why you should invest in a mobile app. We are in a digital era and if your business does not have a mobile app, then it means you are lagging behind your competitors. You could be missing out a huge opportunity to [...]

Oct 25, 2018

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Speaker:  Sohail Zafar, Microsoft You can extend many experiences within Outlook, and bring the power of the web to the mail and calendar experience. Learn about add-ins for Outlook and how to engage with tens of millions of users. In this quick how-to session we will demo some new features such as incorporating seamless login and [...]

Oct 24, 2018

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